Dashboard genesys pureconnect

WebMay 14, 2024 · About Genesys. Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale.

PureConnect Release Notes - Interaction Connect Quality …

WebDec 17, 2024 · Join Community Manager Matt and Product Line Manager Greg Cole as they discuss burning questions from Genesys' PureConnect Community. This week's topics include: Expert Picks: CX Insights Demo CX Insights Topics include: - Transitioning from Marquee - Available Dashboards - Selecting Intervals and Work Groups - Side-by-Side … WebOct 21, 2024 · I am creating a custom dashboard for PureConnect statistics using ICWS API and C#. I am able to get the statistics values such as InteractionsEntered, InteractionsAnswered and AgentsLoggedInAndActivated etc. using the both /icws/ (sessionId)/messaging/subscriptions/statistics/statistic-values and /icws/ … chinese mayfield ohio https://hodgeantiques.com

Interaction Connect Help - Call Scorecard - Genesys

WebThe Dashboard speedometer gives you a quick view of completed survey results. A speedometer is displayed for each survey that has been added to the view using … WebPureConnect CX Insights Help Workgroup Overview Dashboard With the Workgroup Overview dashboard, you can monitor agent status in real-time and view agent interaction details. The dashboard provides supervisors a quick view of available agents and their current states, for a single workgroup. WebPureConnect CX Insights Help Containment Details by Profile Dashboard The Containment Details by Profile dashboard displays IVR details by Profile, such as Support, Purchasing, Billing, Products, and Customer Service. The visualizations in this dashboard display IVR statistics for interactions, by Completion Type. grandpa\u0027s tool shed eastland tx

PureConnect CX Insights Help - Real Time Dashboards - Genesys

Category:PureConnect CX Insights Help - Multiple Agents Details …

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Dashboard genesys pureconnect

PureConnect - Genesys

WebView the Agent Status Summary view. Click Performance > Workspace > Agents . Click the Statuses tab. To see the most current data, click Refresh . This view updates automatically. Data in the columns updates when … WebInteraction Connect Quality Dashboard. Interaction Connect now includes an early look at the new Interaction Quality agent results portal. The My Quality Results view provides …

Dashboard genesys pureconnect

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WebPureConnect CX Insights Help Create Dashboards Create Dashboards allows you to add visual representations of the data to the dashboard. You can also change the data to … WebEvery year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize …

WebGenesys Cloud CX features AI/Machine Learning API Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Archiving & Retention Expand list Common features of Collaboration software @mentions API Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications WebIf you have been assigned access to a dashboard, it is available in the list. Your CIC administrator assigns access rights to view dashboards. To open a dashboard, select a …

WebPureConnect CX Insights Help About Dashboards CX Insights displays interactive dashboards that you can use to explore agent data and the current state of your contact … WebMultiple Agents Details Grid Dashboard. The Multiple Agent Details Grid dashboard provides information about details of the selected agents of selected workgroups. The …

WebThe Agent Details dashboard also displays the average handling times for an agent, with positive and negative scores. The visualizations for the Multiple Agent Details dashboard include Interaction Status , Interaction Time , and Agent Statistics.

WebSep 22, 2024 · Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. chinese mayflowerWebFor more information, see the PureConnect Documentation Library. Overall Score: A calculated average of the scores for all the question groups in the scorecard. Overall Rank: A ranking for the scorecard based on a … chinese mayerWebPureConnect CX Insights Help View and Navigate Create Dashboard Interface The Create Dashboard Interface consists of several sections, each section allows you to perform … grandpa\u0027s shrinking capWebThe Real-time Dashboards provide users an easy way to see a wide range of real time agent and workgroup activity to understand the current state of the contact center. It … chinese maynard maWebFeb 2, 2024 · With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. grandpa\u0027s treadle feederWebIVR Dashboards Filters. To see the dashboard page, you must select all the mandatory prompts after selecting the dashboard from the IVR Dashboards folder. You can save … chinese may holidayWebFeb 14, 2024 · PureConnect Release Information: Technical Reference Documents: Printable Documentation Files: PureConnect Cloud Resources: PureConnect Use Cases: Knowledge Network: My Support Portal : Previous versions documentation libraries grandpa\u0027s tree story